Library Career Development Series

Program Date: 09/14/2011

Program Time:9:30 a.m. - 3:30 p.m.

Speakers: Deborah O'Connor, Director, Geauga County Public Library Marti Peden, is President of Peden and Associates, a management and development firm specializing in management seminar presentations, speaking engagements, and organizational development activities such as team building, change management and conflict resolution. Ned Parks has been developing and conducting training seminars for libraries and library organizations for more than five years. Ned takes his passion for helping others to find their areas of strength and improvement by providing humor-filled leadership and motivational webinars and seminars on dealing with the challenges of everyday life. Ned takes it one step further  He gives participants tangible ideas they can use as soon as they leave the event. Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars. Cathy Hakala-Ausperk, Director, NEO-RLS

Program Description: This series is intended for non-MLS library staff. This series will give paraprofessionals and support staff insight into the workings of a library from the history to the corporate culture. This series will provide participants with more confidence in their every -day work through the personal growth opportunities that will be offered throughout the program. This series will focus on three areas, personal growth, increased knowledge of the function of libraries and the important role that the participants play in the library and how the library benefits from these particular employees. This is a five day program that will run from May to September. Participants will register for the entire series. You will however be able to view all the dates and locations online. When you receive your email confirmation you will be registered for the entire series even though the email says only one day. Registration is limited to 40. Last years participants had this to say: The entire series was very worthwhile - I gained so much information to take back to the workplace - thank you for keeping the workshops fresh and interesting. I learned things that I could really apply to my everyday life. Helpful tools and good resources. I absolutely LOVED that series, it actually spawned me becoming the web designer of our library and wanting to do more within and for libraries. I just wanted to let you know that it was a fantastic and helpful seminar; my coworkers and I loved it. . Dates/Times/Locations: May 25, 2011 10:00 AM - 4:00 PM Twinsburg Public Library June 15, 2011 10:00 AM - 11:30 AM Online July 20, 2011 10:00 AM - 11:30 AM Online August 17, 2011 10:00 AM - 11:30 AM Online September 14, 2011 9:30 AM - 3:30 PM Stow-Munroe Falls Public Library Day 1 AM: Libraries Then and Now , Presented by Deborah O,Connor The presentation relates the historical development of libraries to the library of today. What are the common and unique themes, challenges and purposes that libraries have faced over time and what can we learn from the past about the challenges we face today? PM: Self Awareness: Myers-Briggs Type Indicator , Presented by Marti Peden The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. Day 2 Intellectual Freedom . . . The Good, The Bad, and the Ugly, Presenter TBA Why is "equal access" a cornerstone of public library service? How can you reconcile conflicts between library policies and procedures and personal beliefs? What training should all library employees have in the area of intellectual freedom? This short interactive session will provide an overview of intellectual freedom, the many issues it presents for library staff, and how you can prepare for materials challenges. Bring your questions and IF stories to share! Day 3: Working as a Team: Where do I Fit , Presented by Ned Parks Who are you on the team? How do you work as a team player? How do you encourage others to work together? Day 4 Internal vs. External Customer Service, Presented by Andrew Sanderbeck How you treat your customer is very important. Both, the internal and external customer. Experts tell us that through our words, tone of voice and body language that we send thousands of messages each day. Is your communication with your customers effective? Do they feel respected? Is the respect mutual? In this online session we will discuss how communication is the key to good internal and external customer service. Participants will learn more about: Handling difficult external customer situations Working with difficult staff members Communicating to people in their "style" for better outcomes Day 5 AM: Corporate Culture:, Presented by Cathy Hakala-Ausperk Navigating the waters of corporate culture is a critical skill in moving forward in an organization. Come learn how to understand the landscape more effectively in your institution. Additional areas of overview include: traditional board of trustees structure; the difference between leadership, management, and supervision; key factors needed to position an organization best for innovation. PM: Attitude and Accountability:, Presented by Marti Peden Creating accountability is the number one personal, managerial and leadership challenge facing individuals and organizations today. However, while many people recognize the urgent need for such accountability, few know how to create it or maintain it. The essence of this program boils down to the simple lessons of personal accountability-how to rise above our circumstances and do what it takes to achieve the results we want. This workshop focuses on how to take control of our lives by embracing accountability for our results. Each attendee will receive 15 contact hours for the entire series.

Meals: Choice of Meat or Vegetarian

Audience: Non-MLS Staff

Contact Hours: 15.0

Member Cost: $125.00

Non-Member Cost:$250.00

Location: Stow-Munroe Falls Public Library 3512 Darrow Road Stow OH, 44224

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: Customer Service Recovery:What to Do When We Fail Our Customers --P.M.

Program Date: 09/15/2011

Program Time: 2:00 p.m. - 3:00 p.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: It has been said, “Customer Service truly begins once we have failed our customer.” Yet, customer service recovery is one of the most critical, yet least talked about components of an organization’s customer service goals and mission. This webinar examines how library employees can empower their departments and organizations to respond (and not react) when service failures happen and how to anticipate customer service problems and failures to retain and create loyal customers. Participants will learn and begin to master: Examination of the system(s) your organization has in place to handle customer service failures Strategies for identifying and solving our customer service “holes” The understanding and use of Customer Service Action Forms in the recovery process Measuring the benefits of customer service recovery to your organization

Meals: No meal is included in this workshop

Audience: All Public Service Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Representing Your Library on the Frontline

Program Date: 09/20/2011

Program Time: 10:00 a.m. - 11:30 a.m.

Speaker: Pam Hickson-Stevenson, Deputy Director, Akron-Summit County Public Library

Program Description: Now, more than ever, all library employees working at all job levels must understand their essential role as spokespersons on behalf of their libraries. They must be able to deliver powerful messages that stress the value of libraries in order to gain community understanding and support. Through this webinar fashioned after the American Library Association Frontline Advocacy Initiative, you will learn techniques and gain tools needed to feel comfortable in your role on the frontline and to motivate library customers to support the library's initiatives and interests.

Meals: No meal is included in this workshop

Audience: All frontline/public service

Contact Hours: 1.5

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

The Trustee Training Series: Setting Policy

Program Date: 09/20/2011

Program Time:8:00 a.m. - 9:00 a.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: Providing a positive experience for library patrons and employees is critical to the success of any library organization. Setting policies is one of the methods of ensuring that it happens. Assisting the library in making policies and policy decisions is an important role for trustees and boards. The harder question for trustees is “What policies should we create and how should we do it?” This professional, current and interactive webinar helps trustees with three important questions about creating policy: Why are written policies necessary and important? How should policies be developed? What policies should a library have and not have? This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.

Meals: No meal is included in this workshop

Audience: Trustees of libraries and directors

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Merit Based Pay Series Merit Based Pay: What is it?

Program Date: 09/21/2011

Program Time:10:00 a.m. - 11:15 a.m.

Speaker: Robin Wood, Director of Amherst Public Library is an experienced human resource professional with over 20 years of experience. She earned an MLIS from Kent State University, an MBA from Tiffin University and a certificate in Human Resource Management from Baldwin-Wallace College. Robin is certified by the Human Resource Certification Institute as a Professional in Human Resources (PHR). In addition to practical experience, Robin is an experienced adjunct instructor and has taught university level courses in Employment Law, Human Resource Foundations, Advanced Human Resource Management, Human Capital Development, Organizational Development, Change Management, Leadership and Teamwork.

Program Description: Here's a topic on the minds of all libraries. Details to follow... Below is the list of the entire series: September 21, 2011 Merit Based Pay: What is it? October 5, 2011 Developing a Merit Based Pay System November 9, 2011 Effective Evaluations: The Foundation of a Merit Based System December 7, 2011 How Do I Pay For It? Funding a Merit Based Pay System To provide a foundation for the Merit Based Pay Series, Robin will use her 20 years of human resource management experience to provide an overview of the role of compensation in an organization, review different types of compensation programs and provide an in-depth review of a typical merit based pay system.

Meals: No meal is included in this workshop

Audience: Those that are interested in Merit Based Pay

Contact Hours: 1.3

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Ohio Ethics Law: Can I Do That?

Program Date: 09/22/2011

Program Time:10:00 a.m. - 12:00 p.m.

Speaker: Susan Willeke, Education and Communications Administrator, Ohio Ethics Commission

Program Description: The Ohio Ethics Law session provides timely information regarding the Ohio Ethics Commission and about restrictions in the Ohio Ethics Law and related statutes that pertain to all public sector employees and private sectors parties who are regulated or do business with public offices. Objectives: Understand how to identify and avoid acting on potential conflicts of interest Understand definition of public contracts and ethics prohibitions related to public contracts Identify potential post-employment requirements Learn about general assistance available from the Ohio Ethics Commission to understand and comply with the Ethics Law and related statutes

Meals: No meal is included in this workshop

Audience: Anyone interested in learning more about Ohio Ethics

Contact Hours: 2.0

Member Cost: $ 5.00

Non-Member Cost:$ 10.00

Location: Akron-Summit County Public Library 60 South High St. Akron OH, 44326

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 2

Program Date: 09/22/2011

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Jennifer Stencil, Branch Manager, Teen Librarian, and Adult Librarian at the Richfield Library of Akron-Summit County Public Library

Program Description: In Part 2, you will become immersed in the assets and you learn how they can ignite and give passion to Teen programs and services with an identifiable purpose; a backbone; and some armor that reinforces proven positive youth development. In this session participants will: View real, “live” programs of all 8 Assets in Action Be exposed to ideas at an Organizational level to consider Be challenged to consider who else might be interested in Asset building in your neighborhood This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.

Meals: No meal is included in this workshop

Audience: All children's and Teen staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

17th Annual Early Childhood Literature Conference

Program Date: 09/24/2011

Program Time:9:00 a.m. - 1:45 p.m.

Speakers: Debbie Clement, author, musician and storyteller Debbie Clement brings a patchwork quilt of experience to all of her performances, from concert and stage to staff development. The Arts are Debbie’s passion and she weaves her love of music and movement together with storytelling, humor, sign language, and vivid, visual props and costumes. Ms. Clement has long been associated with Very Special Arts and the National Association for the Education of Young Children. Sue McCleaf Nespeca has both a Masters in Early Childhood Education and Library Science. She has over 32 years of experience in early and family literacy and youth services library work. She is the Youth Services Specialist for Northeast Ohio Regional Library System She is also the co-author of Picture Books Plus: 100 Extension Activities in Art, Drama, Music, Math and Science.

Program Description: Our featured speaker Debbie Clememnt, author, musician, and storyteller will present MUSIC, MOVEMENT, MOTIVATION & MORE! Explore music & movement to build motivation. Examine songs & dances by visiting a variety of cultures, languages & countries thru fun designed for the young child. Learn original songs designed with brain research in mind where patterns and sequences are experienced through repetition, offering the opportunity to predict & review actions. Learn simple sign language to support song lyrics. Experience preplanned choreography designed to cross the mid-line using large muscle movements. View children's art projects that are extensions of the author's picture book illustrations of simple songs. Sue McCleaf Nespeca, NEO Youth Services Specialist will share an early childhood literature update of the latest and greatest books to share with children.

Meals: Choice of Vegetarin or Meat

Audience: Children librarians and educators

Contact Hours: 4.0

Member Cost: $ 20.00

Non-Member Cost:$ 25.00

Location: Mahoning County Career & Technical Center Joyce Brooks Center 7300 North Palmyra Rd. Canfield OH, 44406

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Fall Showcase and Luncheon: Featuring ALA President-Elect Maureen Sullivan Libraries Working Together: A Formula for Future Success

Program Date: 09/27/2011

Program Time:11:30 a.m. - 3:00 p.m.

Speaker: Maureen Sullivanis a widely recognized leader and educator in the library profession. Her career has included positions as the human resources administrator at two major research libraries; a consultant and trainer with the Association of Research Libraries; a member of the faculty in the Managerial Leadership in the Information Professions PhD program at Simmons College and in one of the annual institutes sponsored by the Harvard Graduate School of Education; and several leadership positions in the American Library Association, including service as the president of two if its divisions. She currently is president-elect of the American Library Association.

Program Description: Come one; come all to NEO’s Fall Showcase and Luncheon, featuring ALA President-Elect Maureen Sullivan. Formally a "membership meeting", this semi-annual event has been re-invented as a membership drive. Both full and geographic member libraries are encouraged to send staff at the same low price of $25 for the first attendee and only $5 for each additional person. Bring a friend to hear success stories of libraries working together around the nation. The State Library and NEO Staff will also update you on the exciting current and future happenings in libraries. Don’t miss this event! Supported by the NOLA Trust

Meals: Choice of Vegetarian or Meat

Audience: Everyone

Contact Hours: 3.0

Member Cost: $ 25.00

Non-Member Cost:$ 25.00

Location: Hilton Garden Inn 8971 Wilcox Dr. Twinsburg OH, 44087

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

The Trustee Training Series: Long-Range Planning Part 1

Program Date: 09/27/2011

Program Time:8:00 a.m. - 9:00 a.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: Long-range plans provide libraries with direction and a vision for the future. A well-written plan ensures that programming and services meet the current and future needs of the community in order to secure funding and justify the need for additional library resources. This professional, current and interactive webinar for trustees focuses on the foundational steps to creating a Long-Range Plan including the library’s mission, vision, goals, and activities. We’ll also examine the question of “who” should assist the board and trustees in the planning process. This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.

Meals: No meal is included in this workshop

Audience: Trustees of libraries and directors

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Futures' Dialogue Featuring ALA President-Elect Maureen Sullivan Tomorrow's Library: Collaboration, Shared Leadership and Service

Program Date: 09/28/2011

Program Time:9:00 a.m. - 1:00 p.m.

Speaker: Maureen Sullivanis a widely recognized leader and educator in the library profession. Her career has included positions as the human resources administrator at two major research libraries; a consultant and trainer with the Association of Research Libraries; a member of the faculty in the Managerial Leadership in the Information Professions PhD program at Simmons College and in one of the annual institutes sponsored by the Harvard Graduate School of Education; and several leadership positions in the American Library Association, including service as the president of two if its divisions. She currently is president-elect of the American Library Association.

Program Description: Come one; come all and hear ALA President-Elect Maureen Sullivan share her thoughts on the future for libraries through collaboration, shared leadership and service. When you leave you will have: A clear vision of how libraries are transforming lives and remaining on the leading edge. A strong commitment to how you and your library contribute to the future of libraries. Specific goals and objectives to apply immediately A partnership of NEO and Kent State University School of Library and Information Science Supported by the NOLA Trust

Meals: Choice of Vegetarian or Meat

Audience: Everyone

Contact Hours: 3.0

Member Cost: $ 35.00

Non-Member Cost:$ 70.00

Location: Kent State University Student Center Goverance Chambers 1085 Riseman Dr. Kent OH, 44242

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

QR Codes: What are they and what do they have to do with my library?

Program Date: 09/30/2011

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: Ever come across a weird square barcode that looks like a psychology ink blot test and couldn’t figure out what it was? Well then you just saw a QR code. While these codes have been part of popular culture overseas since the 90s there finally starting to make an impact in the US. You should be seeing them in stores, magazines, or on TV or even on the back of your newest title in your audio collection. In this interactive workshop we will help you understand what a QR code is and how your library can use it for marketing, and a whole host of other things to make your library connect with the mobile phone generation.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about QR Codes

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Merit Based Pay Series Developing a Merit Based Pay System

Program Date: 10/05/2011

Program Time:10:00 a.m. - 11:15 a.m.

Speaker: Robin Wood, Director of Amherst Public Library is an experienced human resource professional with over 20 years of experience. She earned an MLIS from Kent State University, an MBA from Tiffin University and a certificate in Human Resource Management from Baldwin-Wallace College. Robin is certified by the Human Resource Certification Institute as a Professional in Human Resources (PHR). In addition to practical experience, Robin is an experienced adjunct instructor and has taught university level courses in Employment Law, Human Resource Foundations, Advanced Human Resource Management, Human Capital Development, Organizational Development, Change Management, Leadership and Teamwork.

Program Description: Here's a topic on the minds of all libraries. Details to follow... Below is the list of the entire series: September 21, 2011 Merit Based Pay: What is it? October 5, 2011 Developing a Merit Based Pay System November 9, 2011 Effective Evaluations: The Foundation of a Merit Based System December 7, 2011 How Do I Pay For It? Funding a Merit Based Pay System In part two of the Merit Based Pay Series, Robin will share with you how she is guiding a team of staff members at the Amherst Public Library to develop their own merit based pay system. Even if you are not quite ready to start the process or are not sure you will be able to use a team approach, this webinar will provide you with a roadmap to use when you are ready to set up your own merit based pay system.

Meals: No meal is included in this workshop

Audience: Those that are interested in Merit Based Pay

Contact Hours: 1.3

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Representing Your Library on the Frontline

Program Date: 10/05/2011

Program Time: 2:00 p.m. - 3:30 p.m.

Speaker: Pam Hickson-Stevenson, Deputy Director, Akron-Summit County Public Library

Program Description: Now, more than ever, all library employees working at all job levels must understand their essential role as spokespersons on behalf of their libraries. They must be able to deliver powerful messages that stress the value of libraries in order to gain community understanding and support. Through this webinar fashioned after the American Library Association Frontline Advocacy Initiative, you will learn techniques and gain tools needed to feel comfortable in your role on the frontline and to motivate library customers to support the library's initiatives and interests.

Meals: No meal is included in this workshop

Audience: All frontline/public service

Contact Hours: 1.5

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Back to the Book XII

Program Date: 10/06/2011

Program Time:9:30 a.m. - 4:30 p.m.

Speaker: Victoria Brown, Author of Minding Ben Barry Trott, Adult Services Director, Williamsburg Regional Library Pat Gray, Branch Manager, Coventry Branch of Cleveland Heights-University Heights Public Library Jessica Gard and Andrea Legg, Tuscarawas County Public Library System Christina Grand Porter, Author of Little Women and Werewolves Barbara Hacha, Author of Line by Line

Program Description: We have an exciting day planned this year. We will start the day off with first time author Victoria Brown who was one of Library Journal’s editor’s spring pick for 2011. Victoria is the author of Minding Ben “an engaging eye-opening debut novel that takes us into the inner world for West Indian nannies.”(LJ February 15, 2011). She is sure to be a delight for everyone. Barry Trott, Adult Services Director, Williamsburg Regional Library is back presenting True Stories: Developing skills in nonfiction Readers' Advisory Nonfiction readers are as important to the library as fiction readers. Working with narrative nonfiction titles has some similarities to working with fiction. This session will look at using appeal to work with nonfiction readers; building RA skills in nonfiction areas such as travel, food, science, history, and spirituality; and includes a hands-on exercise in developing readalikes in nonfiction areas. In addition Barry will also have a session titled Web 2.0 and Beyond: From Facebook to GoodReads to the thousands of bloggers talking about books reading has a large presence on the web. This session will look at developing a library book blog, both the structure and the writing, social media and readers' advisory, and the library catalog as a readers' advisory tool. You will hear how Cleveland Heights-University Heights Public Library has developed partnerships within their community through local books stores and groups to expose their library patrons to local authors. Tuscarawas County Public Library will teach us how to Skype with authors for book discussion groups and other events. Lastly you will hear from two local authors one being a past library staff member. We look forward to seeing everyone. This will be a Back to the Book that you do not want to miss.

Meals: Choice of Vegetarian or Meat

Audience: Adult Services

Contact Hours: 6.0

Member Cost: $ 60.00

Non-Member Cost:$120.00

Location: Hilton Garden Inn 8971 Wilcox Dr Twinsburg OH, 44087

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Human Resources Network

Program Date: 10/07/2011

Program Time:11:00 a.m. - 3:00 p.m.

Speaker:

Program Description: Join your peers for a lively discussion of the latest issues facing human resources.

Meals: Choice of Vegetarian or Meat

Audience: Those members that have Human Resource responsibilities

Contact Hours: 4.0

Member Cost: $ 10.00

Non-Member Cost:$ 20.00

Location: Medina County District Library 210 South Broadway St. Medina OH , 44256

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

The Trustee Training Series: Long-Range Planning Part 2

Program Date: 10/11/2011

Program Time:8:00 a.m. - 9:00 a.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: A single library or library system cannot provide every service required by the community. When writing a Long-Range Plan for the library, there’s much to consider in the creation of the goals and objectives. This professional, current and interactive webinar for trustees, Long-Range Planning Part 2, focuses on the how-to’s of writing the goals and objectives for the plan. We’ll examine: The ASPB Method of writing our goals The critical questions to ask when developing objectives for our goals Using an Action Plan to allocate responsibilities and resources Methods of Measuring the progress and success of your plan This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.

Meals: No meal is included in this workshop

Audience: Trustees of libraries and directors

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/13/2011

Program Time: 9:00 a.m. - 4:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our Fall New Book Looks to see and hear the newest books of 2011. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books will be held at 10:00 a.m. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: NEO-RLS Training Center 4445 Mahoning Ave. NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 3

Program Date: 10/13/2011

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Jennifer Stencil, Branch Manager, Teen Librarian, and Adult Librarian at the Richfield Library of Akron-Summit County Public Library

Program Description: In Part 3 of our webinar series you will be “Putting it Together: Networking and YOU as the resource!” What is “possible” for your Teen Programs and Services? The facilitators will challenge you to think and search for Asset (whether officially labeled as such or not) partners to connect with in order to expand your circle of influence. Participants will learn: How to advertise the Assets you are taking on How to find those individuals and groups to network with To strive to adjust what you do and how you do it: an introduction to the New Teen How to create a resource list of materials to help them get started This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.

Meals: No meal is included in this workshop

Audience: All children's and Teen staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/14/2011

Program Time: 9:00 a.m. - 4:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our Fall New Book Looks to see and hear the newest books of 2011. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books will be held at 10:00 a.m. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: NEO-RLS Training Center 4445 Mahoning Ave. NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Director's Network--West

Program Date: 10/14/2011

Program Time:12:00 p.m. - 3:00 p.m.

Speaker:

Program Description: Join fellow Directors to discuss current issues including budgets, new health care rules, new technology etc. and plan this year’s NEO network meetings.

Meals: Choice of Vegetarian or Non-Vegetarian

Audience: Directors

Contact Hours: 3.0

Member Cost: $ 10.00

Non-Member Cost:$ 20.00

Location: Lorain Public Library North Ridgeville Branch 35700 Bainbridge Road North Ridgeville OH, 44039

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/17/2011

Program Time: 9:00 a.m. - 3:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our Spring New Book Looks to see and hear the newest books of 2011. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books and award winners will be held at 10:00 at each location. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: Cleveland Heights-University Heights Public Library 2345 Lee Rd. Cleveland Heights OH, 44118

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

The Trustee Training Series: How to Hire a Director

Program Date: 10/18/2011

Program Time:8:00 a.m. - 9:00 a.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: You or your board may never face the responsibility of selecting a new director. Having said that, trustees who undertake this process must understand the importance of the decision and the far-reaching and often long-term effects. This professional, current and interactive webinar examines some of the legal things trustees need to know when considering their decisions and processes; discusses the important and sometimes hidden things to look for in hiring a director and gives attendees a series of steps to follow in the process to the hiring the right individual. This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.

Meals: No meal is included in this workshop

Audience: Trustees of libraries and directors

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: CO-WORKERS ARE CUSTOMERS TOO!: Respect and Service on Both Sides of the Desk --A.M.

Program Date: 10/19/2011

Program Time: 10:00 a.m. - 11:00 a.m.

Speaker: Cathy Hakala-Ausperk , Executive Director, NEO-RLS

Program Description: Customer service skills and training don’t apply to the public only! As staff members work more closely together and formal and informal teams are born, it becomes clear that all that kindness and respect we’ve been taught to show to our customers works great with fellow employees as well! Learn to handle ALL your day-to-day interactions – with patrons and co-workers – the same way, so you can all enjoy the benefits of a respectful, enriching workplace.

Meals: No meal is included in this workshop

Audience: All Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: Medina County District Library 210 South Broadway St. Medina OH, 44256

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: NEO Office 4445 Mahoning Ave. NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: Wayne County Public Library 220 West Liberty St. Wooster OH, 44691

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: Cleveland Heights-University Heights Public Library 2345 Lee Rd. Cleveland Heights OH, 44118

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: Lorain Public Library North Ridgeville Branch 35700 Bainbridge Road North Ridgeville OH, 44039

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: Madison Public Library 6111 Middle Ridge Road Madison OH, 44057

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Learn to Love Your Teens: They're Your Library's Future

Program Date: 10/19/2011

Program Time:1:30 p.m. - 3:30 p.m.

Speaker: B.J .Loggins, Security Team Supervisor for Cleveland Heights- University Heights Librariy He has been with the with the library system for 9 years. He has spoken at OLC Conferences on dealing with teen behavior in public libraries as well as for this own library. He was a Juvenile Corrections Officer for Summit County, a Group Counselor for Youth Employment Opportunity Program, as well as tutor for elementary school students in the city of Shaker. He believes in order to have an effect on the teens in your community you must establish a rapport and know the community you serve. Know the diversity, whether it’s social, economic, racial, etc.

Program Description: Are teens being underserved in your library due to their behavior or are staff welcoming the teens and trying to establish a rapport? Are we offering services that will engage teens? Have we fostered good relationships with the local police so they know our problem teens? These are just a few questions of many that we must ask ourselves before we can actually figure out a way to succeed with the teens who frequent our libraries. Libraries have changed and so must we. The services that are offered are different and the days of the “shhhh library” are dead. Does that mean we will tolerate bad behavior from teens? NO. But there are effective ways that BJ will show you that you can apply in your libraries that will help. Don’t be alarmed teen challenges are universal. You’re not alone and there are answers. Attendees will learn: How to engage their teens Raise their and their staffs comfort level working with teens How to be safe This will be a videoconference held at several locations. BJ will be in person at Medina.

Meals: No meal is included in this workshop

Audience: All public service staff that encounter teens

Contact Hours: 2.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: Mansfield/Richland Public Library Ontario Branch 2221 Village Mall Drive Mansfield OH, 44906

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Children’s Literature for the Rest of Us Series: Books for Babies, Toddlers, Preschoolers

Program Date: 10/20/2011

Program Time:10:00 a.m. - 11:30 a.m.

Speaker: Sue McCleaf Nespeca, NEO Youth Services Specialist

Program Description: This workshop is NOT intended for youth services librarians; rather public service librarians who must “work the floor” and are asked to make book recommendations for youth readers when children’s services librarians might not be available to help. Examples: “What are some funny books for my third grader to read?”; “Do you have books for babies?”; “What are some books that my son (reluctant reader) might enjoy?”; “My child read all the Captain Underpants books. What else do you recommend?” This workshop will be offered as three webinars, and will only cover fiction titles, for books for babies through tweens (i.e. babies through about sixth grade). Though the focus is to public service/adult librarians, those who are less experienced and work in a children’s area of a library might find this useful. Below is the list of the entire series: October 20, 2011: Books for Babies, Toddlers, Preschoolers November 17, 2011: Learning to Read Books; First Chapter Books; Books for Early Elementary Grades December 8, 2011: Books for Grades Three to Six; Folktales; Series Books

Meals: No meal is included in this workshop

Audience: public service/adult librarians, those who are less experienced and work in a children’s area of a library might find this useful.

Contact Hours: 1.5

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: CO-WORKERS ARE CUSTOMERS TOO!: Respect and Service on Both Sides of the Desk --P.M.

Program Date: 10/20/2011

Program Time: 2:00 p.m. - 3:00 p.m.

Speaker: Cathy Hakala-Ausperk , Executive Director, NEO-RLS

Program Description: Customer service skills and training don’t apply to the public only! As staff members work more closely together and formal and informal teams are born, it becomes clear that all that kindness and respect we’ve been taught to show to our customers works great with fellow employees as well! Learn to handle ALL your day-to-day interactions – with patrons and co-workers – the same way, so you can all enjoy the benefits of a respectful, enriching workplace.

Meals: No meal is included in this workshop

Audience: All Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/21/2011

Program Time: 9:30 a.m. - 3:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our Spring New Book Looks to see and hear the newest books of 2011. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books and award winners will be held at 10:00 at each location. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: Wayne County Public Library 220 West Liberty St Wooster OH, 44691

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 10/26/2011

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Non-Member Cost:$ 10.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: Handling Angry Customers with Tact and Skill--A.M.

Program Date: 11/02/2011

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: What do you do when a customer or employee gets in your face or in your space? How do you react&or do run and hide from it? What is the secret to handling situations with difficult angry customers while maintaining your composure and professionalism? How can we de-emotionalize ourselves to the situations so that we don't get caught up in them? The Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it's not usually the person, it's their behavior) and gives you a step by step approach to help you effectively diffuse and resolve these situations.

Meals: No meal is included in this workshop

Audience: All Public Service Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: Handling Angry Customers with Tact and Skill--P.M.

Program Date: 11/03/2011

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Program Description: What do you do when a customer or employee gets in your face or in your space? How do you react&or do run and hide from it? What is the secret to handling situations with difficult angry customers while maintaining your composure and professionalism? How can we de-emotionalize ourselves to the situations so that we don't get caught up in them? The Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it's not usually the person, it's their behavior) and gives you a step by step approach to help you effectively diffuse and resolve these situations.

Meals: No meal is included in this workshop

Audience: All Public Service Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Children's Network--Focused on Libraries Serving Youth with Special Needs

Program Date: 11/03/2011

Program Time:12:30 p.m. - 1:30 p.m.

Speakers: Melanie Lyttle, Children's Network Leader Cindy Tripoulas, Brunswick Branch, Medina County District Library

Program Description: This quarter's program is about how libraries are serving young patrons with special needs. Hear how one library has "Autism Family Night" and also offers "Sensory Storytime." And of course, if you have questions or ideas you want to ask your children's librarian colleagues, this is the place to do that.

Meals: No meal is included in this workshop

Audience: All children's staff

Contact Hours: 1.0

Member Cost: $ 0.00

Non-Member Cost:$ 10.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Technology Disaster Planning for Management

Program Date: 11/04/2011

Program Time:10:00 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: Library Management has a responsibility to preserve the library's data and technology infrastructure, yet an unanticipated emergency can put these systems at risk. Planning for the unexpected, from large scale emergencies to damage from leaks, pest infestations, theft or fire, allows institutions of any size or budget to identify risks and mitigate damage to systems & data, preventing emergencies from becoming disasters. In this interactive workshop our goals are to: assess your vulnerabilities at your library, evaluate and mitigate risks to staff and systems and help you begin to create a disaster plan.

Meals: No meal is included in this workshop

Audience: Management staff

Contact Hours: 1.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Merit Based Pay Series Effective Evaluations: The Foundation of a Merit Based System

Program Date: 11/09/2011

Program Time:10:00 a.m. - 11:15 a.m.

Speaker: Cathy Hakala Ausperk, Executive Director of NEO-RLS

Program Description: Here's a topic on the minds of all libraries. Details to follow... Below is the list of the entire series: September 21, 2011 Merit Based Pay: What is it? October 5, 2011 Developing a Merit Based Pay System November 9, 2011 Effective Evaluations: The Foundation of a Merit Based System December 7, 2011 How Do I Pay For It? Funding a Merit Based Pay System

Meals: No meal is included in this workshop

Audience: Those that are interested in Merit Based Pay

Contact Hours: 1.3

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Director's Network--East

Program Date: 11/10/2011

Program Time:12:00 p.m. - 3:00 p.m.

Speaker:

Program Description: Join fellow Directors to discuss current issues including budgets, new health care rules, new technology etc. and plan this year’s NEO network meetings.

Meals: Choice of Vegetarian or Non-Vegetarian

Audience: Directors

Contact Hours: 3.0

Member Cost: $ 10.00

Non-Member Cost:$ 20.00

Location: Reed Memorial Library 167 East Main Street Ravenna OH, 44266

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

The GREATEST Storytelling Workshop

Program Date: 11/14/2011

Program Time:9:30 a.m. - 3:30 p.m.

Speakers: Gloria Adams & Betsy Adams, Stow-Munroe Falls Public Library Stephanie Galdone & Pam Nyman; Conneaut Public Library Anne-Marie Savoie & Kathy Marten, Akron-Summit County Public LIbrary Lindsay Bonilla, Professional Storyteller Lucy Carney, Rocky River Public Library

Program Description: This workshop will cover all aspects of storytelling: from traditional to participatory to the use of props and new technologies. Come get ideas to enliven your storytelling programs and possibly try something new and different from your standard practices. Participatory Storytelling: Lindsay Bonilla Traditional Storytelling: Gloria Adams & Betsy Adams; “Travelling Tales” from Stow-Munroe Falls Public Library Storytelling with Props: Stephanie Galdone & Pam Nyman; Conneaut Public Library and Anne-Marie Savoie & Kathy Marten, Akron-Summit County Public Library Using New Technologies in Storytimes: Lucy Carney, Rocky River Public Library

Meals: Choice of Vegetarian or Meat

Audience: Youth Services

Contact Hours: 5.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: Medina County District Library Brunswick Branch 3649 Center Road Brunswick OH, 44212

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

E-Government Series: Hey Librarian How do I ...FIND Social Security, Medicare and Related Services

Program Date: 11/16/2011

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Diane Kovacs, is President of Kovacs Consulting - Internet & Web Training. She has more than 15 years of experience as a Web Teacher and Consultant. Diane has been designing and teaching Web-based MLA Approved CE Courses since 2001. She also designs and teaches Web-based courses for UIUC GSLIS LEEP, the ACRL, and other organizations.

Program Description: Help your customers discover answers to question like: How much social security they've contributed over the years? When they’ll be eligible for social security retirement? What it takes to qualify for social security disability? What does Medicare really mean and who qualifies? How do you know what is covered by Medicare? Find answers you can share with your customers in this very practical hour.

Meals: No meal is included in this workshop

Audience: Adult Services/Reference Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Children’s Literature for the Rest of Us Series: Learning to Read Books; First Chapter Books; Books for Early Elementary Grades

Program Date: 11/17/2011

Program Time:10:00 a.m. - 11:30 a.m.

Speaker: Sue McCleaf Nespeca, NEO Youth Services Specialist

Program Description: This workshop is NOT intended for youth services librarians; rather public service librarians who must “work the floor” and are asked to make book recommendations for youth readers when children’s services librarians might not be available to help. Examples: “What are some funny books for my third grader to read?”; “Do you have books for babies?”; “What are some books that my son (reluctant reader) might enjoy?”; “My child read all the Captain Underpants books. What else do you recommend?” This workshop will be offered as three webinars, and will only cover fiction titles, for books for babies through tweens (i.e. babies through about sixth grade). Though the focus is to public service/adult librarians, those who are less experienced and work in a children’s area of a library might find this useful. Below is the list of the entire series: October 20, 2011: Books for Babies, Toddlers, Preschoolers November 17, 2011: Learning to Read Books; First Chapter Books; Books for Early Elementary Grades December 8, 2011: Books for Grades Three to Six; Folktales; Series Books

Meals: No meal is included in this workshop

Audience: public service/adult librarians, those who are less experienced and work in a children’s area of a library might find this useful.

Contact Hours: 1.5

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 11/30/2011

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Non-Member Cost:$ 10.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Merit Based Pay Series How Do I Pay For It? Funding a Merit Based Pay System

Program Date: 12/07/2011

Program Time:10:00 a.m. - 11:15 a.m.

Speaker: Robin Wood, Director of Amherst Public Library is an experienced human resource professional with over 20 years of experience. She earned an MLIS from Kent State University, an MBA from Tiffin University and a certificate in Human Resource Management from Baldwin-Wallace College. Robin is certified by the Human Resource Certification Institute as a Professional in Human Resources (PHR). In addition to practical experience, Robin is an experienced adjunct instructor and has taught university level courses in Employment Law, Human Resource Foundations, Advanced Human Resource Management, Human Capital Development, Organizational Development, Change Management, Leadership and Teamwork.

Program Description: Here's a topic on the minds of all libraries. Details to follow... Below is the list of the entire series: September 21, 2011 Merit Based Pay: What is it? October 5, 2011 Developing a Merit Based Pay System November 9, 2011 Effective Evaluations: The Foundation of a Merit Based System December 7, 2011 How Do I Pay For It? Funding a Merit Based Pay System Now that you know what merit based pay is and you are on the way to setting up a merit based pay system for your library, how will you fund it? If you are already giving staff pay increases of any kind (or at least hope to start doing so again soon), then you already have the ability to fund a merit based pay system. In this third installment of the Merit Based Pay Series, Robin will walk you through the steps necessary to set up your funding budget.

Meals: No meal is included in this workshop

Audience: Those that are interested in Merit Based Pay

Contact Hours: 1.3

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Children’s Literature for the Rest of Us Series: Books for Grades Three to Six; Folktales; Series Books

Program Date: 12/08/2011

Program Time:10:00 a.m. - 11:30 a.m.

Speaker: Sue McCleaf Nespeca, NEO Youth Services Specialist

Program Description: This workshop is NOT intended for youth services librarians; rather public service librarians who must “work the floor” and are asked to make book recommendations for youth readers when children’s services librarians might not be available to help. Examples: “What are some funny books for my third grader to read?”; “Do you have books for babies?”; “What are some books that my son (reluctant reader) might enjoy?”; “My child read all the Captain Underpants books. What else do you recommend?” This workshop will be offered as three webinars, and will only cover fiction titles, for books for babies through tweens (i.e. babies through about sixth grade). Though the focus is to public service/adult librarians, those who are less experienced and work in a children’s area of a library might find this useful. Below is the list of the entire series: October 20, 2011: Books for Babies, Toddlers, Preschoolers November 17, 2011: Learning to Read Books; First Chapter Books; Books for Early Elementary Grades December 8, 2011: Books for Grades Three to Six; Folktales; Series Books

Meals: No meal is included in this workshop

Audience: public service/adult librarians, those who are less experienced and work in a children’s area of a library might find this useful.

Contact Hours: 1.5

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

E-Government Series: Hey Librarian How do I ...FIND Job & Family Services’ Help”

Program Date: 12/14/2011

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Diane Kovacs, is President of Kovacs Consulting - Internet & Web Training. She has more than 15 years of experience as a Web Teacher and Consultant. Diane has been designing and teaching Web-based MLA Approved CE Courses since 2001. She also designs and teaches Web-based courses for UIUC GSLIS LEEP, the ACRL, and other organizations.

Program Description: In this economy, more and more of your customers are looking for good jobs, better training, temporary public assistance (Food stamps, Medicaid etc.), and many combinations of these critical information needs. In this very practical hour we will look at how the Ohio Department of Jobs and Family Services - http://jfs.ohio.gov/ - site provides the first steps for jobs training, jobs searching, and access to Food stamps, Medicaid, WIC, and other public assistance.

Meals: No meal is included in this workshop

Audience: Adult Services/Reference Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

E-Government Series: Hey Librarian How do I ...FIND Online Tax Information”

Program Date: 01/18/2012

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Diane Kovacs, is President of Kovacs Consulting - Internet & Web Training. She has more than 15 years of experience as a Web Teacher and Consultant. Diane has been designing and teaching Web-based MLA Approved CE Courses since 2001. She also designs and teaches Web-based courses for UIUC GSLIS LEEP, the ACRL, and other organizations.

Program Description: Libraries have become the first referral for people to file both their state and federal income taxes online. In this third practical hour, we'll look at the tools and documents that our patrons will access through our library Internet connections and what we need to know to help them get started and what we can do to help them be successful in filing online.

Meals: No meal is included in this workshop

Audience: Adult Services/Reference Staff

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: Emotional Intelligence: Raise the Bar on Service--A.M.

Program Date: 02/08/2012

Program Time: 10:00 a.m. - 11:00 a.m.

Speaker: Lauren Burnett President of the Center for Inner Quality, Lauren focuses her career on building and sustaining character and competency for high performance and organizational productivity. Her training programs, coaching and speaking develops leadership qualities, deepens skill development, unleashes the power of choice for extraordinary results and stimulates break-through thinking and action to create cultures where people want to work and where people want to stay. A certified Executive Coach through World Wide Association of Coaches, Emotional Intelligence facilitator and a Pre-Cognitive Re-Educator.

Program Description: It’s not how smart you are; but HOW you are smart that counts at work and in life. Emotional intelligence strategies our ability to treat people with respect; hear their concerns with empathy; and face challenging issues head on. Enhance customer service experience by balancing task plus relationship. Create memorable customer connection and leverage Five Points of Connection. Retain staff and customers and apply the ABCs of Empowerment and ASAP of Praise

Meals: No meal is included in this workshop

Audience: Anyone providing customer service

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Enhance the Customer Experience Series: Emotional Intelligence: Raise the Bar on Service--P.M.

Program Date: 02/09/2012

Program Time: 2:00 p.m. - 3:00 p.m.

Speaker: Lauren Burnett President of the Center for Inner Quality, Lauren focuses her career on building and sustaining character and competency for high performance and organizational productivity. Her training programs, coaching and speaking develops leadership qualities, deepens skill development, unleashes the power of choice for extraordinary results and stimulates break-through thinking and action to create cultures where people want to work and where people want to stay. A certified Executive Coach through World Wide Association of Coaches, Emotional Intelligence facilitator and a Pre-Cognitive Re-Educator.

Program Description: It’s not how smart you are; but HOW you are smart that counts at work and in life. Emotional intelligence strategies our ability to treat people with respect; hear their concerns with empathy; and face challenging issues head on. Enhance customer service experience by balancing task plus relationship. Create memorable customer connection and leverage Five Points of Connection. Retain staff and customers and apply the ABCs of Empowerment and ASAP of Praise

Meals: No meal is included in this workshop

Audience: Anyone providing customer service

Contact Hours: 1.0

Member Cost: $ 20.00

Non-Member Cost:$ 40.00

Location: ,

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.