Continuing Education

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Continuing Education

Northeast Ohio Regional Library System is one of the leading library continuing education providers in the State of Ohio thanks to our Senior Continuing Education Specialist, Melissa Lattanzi. Melissa is responsible for coordinating the various types of continuing education activities that NEO-RLS provides such as workshops, small-group training, technology training including video conference, and learning groups. Our programs include a variety of topics, spanning from general library services, management and leadership, to high-end technology multiple-day courses.You can reach Melissa Lattanzi at 330-847-7744 ext. 12 or via email at lattanzm@neo-rls.org

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Course/Event Name	Location	Date
Enhance the Customer Experience Series: Phone Etiquette and Call Management--A.M. - Hot Event	Online Training	09/01/2011
Enhance the Customer Experience Series: Customer Service Recovery –What to Do When We Fail Our Customers --A.M. - Hot Event	Online Training	09/07/2011
Adult Services Network: Job Search References for Librarians and Staff - Hot Event	Cleveland Heights	09/08/2011
Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 1 - Newly Added	Online Training	09/08/2011
Brag Borrow and Copy--Children's Network Program - Hot Event	Stow	09/09/2011
Library Career Development Series	Stow	09/14/2011
Enhance the Customer Experience Series: Customer Service Recovery –What to Do When We Fail Our Customers --P.M. - Hot Event	Online Training	09/15/2011
Representing Your Library…on the Frontline - Hot Event	Online Training	09/20/2011
The Trustee Training Series: Setting Policy - Newly Added	Online Training	09/20/2011
Merit Based Pay Series Merit Based Pay: What is it? - Hot Event	Online Training	09/21/2011
Ohio Ethics Law: Can I Do That? - Hot Event	Akron	09/22/2011
Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 2 - Newly Added	Online Training	09/22/2011
17th Annual Early Childhood Literature Conference	Canfield	09/24/2011
NEO Fall Showcase and Luncheon: Featuring ALA President-Elect Maureen Sullivan Libraries Working Together: A Formula for Future Success	Twinsburg	09/27/2011
The Trustee Training Series: Long-Range Planning Part 1 - Newly Added	Online Training	09/27/2011
Futures' Dialogue Featuring ALA President-Elect Maureen Sullivan Tomorrow's Library: Collaboration, Shared Leadership and Service	Kent	09/28/2011
QR Codes: What are they and what do they have to do with my library? - Newly Added	Online Training	09/30/2011
Merit Based Pay Series Developing a Merit Based Pay System	Online Training	10/05/2011
Representing Your Library…on the Frontline	Online Training	10/05/2011
Back to the Book XII	Twinsburg	10/06/2011
Human Resources Network	Medina	10/07/2011
The Trustee Training Series: Long-Range Planning Part 2 - Newly Added	Online Training	10/11/2011
New Book Look	Warren	10/13/2011
Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 3 - Newly Added	Online Training	10/13/2011
Director's Network--West	North Ridgeville	10/14/2011
New Book Look	Warren	10/14/2011
New Book Look	Cleveland Heights	10/17/2011
The Trustee Training Series: How to Hire a Director - Newly Added	Online Training	10/18/2011
Enhance the Customer Experience Series: CO-WORKERS ARE CUSTOMERS TOO!: Respect and Service on Both Sides of the Desk --A.M.	Online Training	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	Cleveland Heights	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	Madison	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	Mansfield	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	Medina	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	North Ridgeville	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	Warren	10/19/2011
Learn to Love Your Teens: They're Your Library's Future - Newly Added	Wooster	10/19/2011
Children’s Literature for the Rest of Us Series: Books for Babies, Toddlers, Preschoolers	Online Training	10/20/2011
Enhance the Customer Experience Series: CO-WORKERS ARE CUSTOMERS TOO!: Respect and Service on Both Sides of the Desk --P.M.	Online Training	10/20/2011
New Book Look	Wooster	10/21/2011
NEO Tech News	Online Training	10/26/2011
Enhance the Customer Experience Series: Handling Angry Customers with Tact and Skill--A.M.	Online Training	11/02/2011
Children's Network--Focused on Libraries Serving Youth with Special Needs	Online Training	11/03/2011
Enhance the Customer Experience Series: Handling Angry Customers with Tact and Skill--P.M.	Online Training	11/03/2011
Technology Disaster Planning for Management - Newly Added	Online Training	11/04/2011
Merit Based Pay Series Effective Evaluations: The Foundation of a Merit Based System	Online Training	11/09/2011
Director's Network--East	Ravenna	11/10/2011
The GREATEST Storytelling Workshop	Brunswick	11/14/2011
E-Government Series: Hey Librarian How do I ...FIND Social Security, Medicare and Related Services - Newly Added	Online Training	11/16/2011
Children’s Literature for the Rest of Us Series: Learning to Read Books; First Chapter Books; Books for Early Elementary Grades	Online Training	11/17/2011
NEO Tech News	Online Training	11/30/2011
Merit Based Pay Series How Do I Pay For It? Funding a Merit Based Pay System	Online Training	12/07/2011
Children’s Literature for the Rest of Us Series: Books for Grades Three to Six; Folktales; Series Books	Online Training	12/08/2011
E-Government Series: Hey Librarian How do I ...FIND Job & Family Services’ Help” - Newly Added	Online Training	12/14/2011
E-Government Series: Hey Librarian How do I ...FIND Online Tax Information” - Newly Added	Online Training	01/18/2012
Enhance the Customer Experience Series: Emotional Intelligence: Raise the Bar on Service--A.M.	Online Training	02/08/2012
Enhance the Customer Experience Series: Emotional Intelligence: Raise the Bar on Service--P.M.	Online Training	02/09/2012

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